Product & Digital Systems
Software Products Are Systems of Experience
A user's opinion of a product is formed as much by a slow search, a confusing permission error or a late email as by anything drawn in a design file.
Insights · 04
Product & Digital Systems
How software products are actually experienced, and why the whole system, not the screen, is the product.
Product & Digital Systems
When a Product Needs Fewer Features
Every feature is paid for twice: once when it is built, and then indefinitely, mostly by people who never asked for it. Mature products get better by subtraction more often than their roadmaps admit.